Shipping
Shipping Information
FREE SHIPPING WORLDWIDE OVER 99€
Shipping times quoted are the time it will take once the
item has been shipped. Please also allow 1-2 business days for your order to be
packed and shipped.
All orders will be shipped via DHL Express Shipping or
Standard Free Shipping.
All DHL orders will be tracked . Orders with Standard
Shipping will not be tracked.
All orders will be packaged and shipped out the same day
if the order is placed before 3pm. Orders placed after then will be shipped the
following day.
*Twostones is not responsible for any
duties/taxes upon arrival to your location & any delays due to the shipping
carrier or customs clearance. Delivery time does not include Saturdays, Sundays,
or Holidays.
*Customs, duty, and taxes are non-refundable. If you
refuse a shipment because of unexpected import fees, the cost of the original
shipping, any brokerage/customs/duty/taxes, and any return shipping charges
will not be refunded.
Note: DHL Express Shipping is available Worldwide.
Standard Free Shipping is available on 37 Countries only.
Items Not Received But Tracking Shows Delivered:
We do not refund or replace items that are tracked as
delivered. We ask that the delivery address you choose is secure and there will
be someone there to receive your parcel.
EUROPE
Purchases over 99.95€ - FREE SHIPPING
Purchases less than 99.95€ - 14.95€
Delivery term:
Express: Once the order is prepared, the shipping time is
24 / 48business hours.
Standard: Once the order is prepared, the shipping time is
5 / 8 labor days.
USA, AUSTRALIA, CHINA, JAPAN & CANADA
Purchases over 99.95€ - FREE SHIPPING
Purchases less than 99.95€ - 16.95€
Delivery term:
Express: Once the order is prepared, the shipping time is
24 / 48business hours depending on the destination.
Standard: Once the order is prepared, the shipping time is
5/8 labor days.
Other Countries
Purchases over 99.95€ - FREE SHIPPING
Purchases less than 99.95€ - 18.95€
Delivery term:
Express: Once the order is prepared, the shipping time is
48 / 72 business hours depending on the destination.