Return & Exchanges

RETURNS & EXCHANGES

TWOSTONES aims to ensure its customers full satisfaction. If your are not completely satisfied with your purchase, you may return your item(s) by one of the 3 options down below.

To return an item, the following conditions must be met:

 •   Returns must be made within 14 business days from the delivery date.

 •   Returned items must be unused and complete.

 •   Customers will not be refunded for initial shipping charges.

*Please note* Returns/Exchanges take up to 7 business days to be reviewed. We will send you an email with more information once your return has been reviewed. Remember it can take some time for your bank or credit card company to process and post the refund too.

Follow these simple steps to register your return :

Head to our Returns Portal here.

Enter your order number (e.g. M12345) and email address or phone number. Please enter everything exactly as it appears on your order confirmation.

Select which item(s) you are returning and why.

Confirm if you're returning or exchanging your item(s) at OTHER DETAILS.

International Customers are responsible for return postage costs.

We DO NOT offer refunds on lost or stolen items. We do offer reshipments.

We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.

Unfortunately, we cannot accept returns on gift cards.

We charge a 10€ reshipment fee if there is an undeliverable address or attempted delivery return.

For more info on returns and exchanges, email us at info@twostones.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

CANCELLATION OF ORDER

If your order is cancelled this means that our fraud filter has identified your order as potentially fraudulent. We will always contact you to raise the issue and give you time to respond accordingly.

Note: We do not take responsibility for products prohibited by your country's customs