FAQ

Once you have received your package, please contact us here - info@twostonesjewelry.com Or if you have accidentally ordered the wrong product or size, contact us as soon as you can. If we have not dispatched your item, we will try our best to solve the problem for you straight away.

In the unlikely event you have received the wrong item, please Contact Us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number
• The name of the item you did not receive
• The name of the item you received in it's place
• A clear photograph of the item you have received, including logo

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.

Also, please check with your mailman, neighbours, or building manager/mailroom. In these cases, you can request proof of delivery certificate from the shipping courier by filling in a signature request form.

Once our support team have received all of your information regarding the refund and you have been accepted for a refund; we will process it immediately.

This process may take 3-5 business days, however there are certain situations where it may take up to 10 days.